They didn't have agua con gas soda water. The toilets were not kept clean and got pretty messy.
Just a bit sloppy overall Cons: Entertainment limited, esp. My bag was lost.
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Pros: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much. Cons: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin. Cons: Departure was slightly late passengers still exiting the plane when gate was called.
The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory. Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work. Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good. Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
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Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot. Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily. Pros: I liked everything, which is very uncharacteristic : At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on. Cons: Could be a little better the service, the dinner was late. Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen.
Shortly after Passenger in seat near man on floor diabetic but no one tells us anything needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers. Cons: Virtually no information at boarding which made everybody just make a huge line.
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Boarding they a bus, it was raining and we got wet. Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.. Cons: Be careful when booking as without paying extra for a food package which I didn't know about through any communication with Kayak or Norwegian airlines you won't even get water.
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The crew didn't even make eye contact to those of us without the food package. Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago. Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich. Cons: Very slow boarding. Food a la carte very expensive - best to bring your own.
Cons: Train people and dont give people our seats even when we paid for them. Cons: Delays with little explanation of what was going on. Loaded the bus, the unloaded.
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Should have just had us wait. Pros: By luck, I had a seat between myself and the other person in my row.
It would have been tight, otherwise. Crew was friendly and polite. Cons: The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough. Pros: The flight was great. Smooth ride with little turbulence.
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Great FREE entertainment options on screen. Boarding was quick and orderly for a full flight. Ability to charge my phone.
Cons: I don't like the new planes with no screens on it. I don't want to be watching at my cellphone for 3 hours. It's bad for everyone's eyes. Cons: It was pretty hot on the airplane. Could have regulated the temperature a bit better. Pros: Flight to Atlanta was good going to watch a movie.
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Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes. Cons: Do not put your connecting flights one terminal miles away from the other terminal. Pros: I almost missed my next flight from Dublin to Chicago. There was not enough time between flights with current security measures. Your site should not have suggested those two flights so close. Cons: The first plane was absolutely filthy. I paid for Wifi and when connection was spotty put my laptop down still with half of the data I purchased unused, but then it wouldn't let me back on later.
Food was awful. On the first flight they skipped me for drink service entirely. Pros: Seats were comfortable.